Effective date: 19 August 2026
We understand that orders sometimes need to be changed. Because food orders may be packed and handed to a courier quickly, cancellation depends on fulfilment status.
6.1 Customer cancellation before dispatch
You may request cancellation before the order has been dispatched. If cancellation is successfully completed before dispatch, no cancellation fee will be charged by PurePind and any prepaid amount for the cancelled order will be refunded.
6.2 After dispatch
Once an order has been dispatched, ordinary change-of-mind cancellation may no longer be possible. If the delivered product is damaged, defective, wrong, unsafe, materially misdescribed, or otherwise eligible, the Return & Replacement and Refund Policies apply.
6.3 Cancellation by PurePind
We may cancel all or part of an order because of stock unavailability, payment failure, obvious pricing/technical error, courier non-serviceability, suspected fraudulent activity, legal restrictions, or force majeure. If we cancel a prepaid item/order, we will refund the amount collected for the cancelled portion.
6.4 Duplicate or accidental orders
Contact us immediately if you place a duplicate or accidental order. We will try to cancel it before dispatch but cannot guarantee cancellation after packing or courier handover.
How to request cancellation
Email sales@purepind.com with the subject “Cancellation Request” and include the order number and purchaser contact details. Do not share OTPs, PINs, CVV, or UPI PIN.
Customer support: sales@purepind.com