Effective date: 19 August 2026
PurePind aims to resolve order, product, refund, delivery, privacy, and website grievances promptly and fairly. Customers may raise a grievance through the email contact below.
8.1 How to raise a grievance
Email sales@purepind.com with your order number, purchaser contact details, and a clear description of the issue. For damaged, tampered, wrong-product, missing-item, or quality claims, include reasonable photographic evidence where available. We recommend keeping the product and packaging until the matter is resolved.
8.2 Complaint acknowledgement and resolution
PurePind will aim to acknowledge consumer complaints within 48 hours and redress them within one month from receipt, while trying to resolve straightforward order issues much sooner.
8.3 Escalation
If a grievance is not resolved to your satisfaction, you may use remedies available under applicable consumer law, including government consumer-grievance mechanisms and competent consumer dispute forums. Nothing in this policy prevents you from exercising a statutory right.
8.4 Information to include
- Order number and purchaser name/contact details.
- Clear description of the complaint or requested resolution.
- Relevant photographs, batch/pack details, tracking information, or other reasonable evidence where applicable.
- Please do not send OTPs, UPI PINs, card PINs, CVV, passwords, or other confidential authentication credentials.
Customer support: sales@purepind.com