Shipping policy
Effective date: 19 August 2026
This policy explains how orders placed directly with PurePind are prepared and delivered. Exact delivery availability and estimates may depend on the destination PIN code, stock, order time, courier capacity, and events outside our control.
5.1 Serviceable locations
We ship to PIN codes supported by our logistics partners. If a location is not serviceable, the website may prevent checkout or we may contact you and cancel/refund the affected order.
5.2 Processing and dispatch
Orders are processed after successful order confirmation/payment verification as applicable. The estimated dispatch or delivery window shown at checkout, order confirmation, tracking page, or customer communication should be treated as the current estimate for that order.
5.3 Delivery estimates
Delivery dates are estimates unless explicitly stated otherwise. Delays can occur because of courier disruption, weather, local restrictions, address issues, high seasonal volumes, natural events, or other force majeure circumstances.
5.4 Address and contact accuracy
Customers are responsible for entering a complete and accurate delivery address, PIN code, recipient name, and reachable phone number. Please contact us as soon as possible if you notice an error; address changes may not be possible after dispatch.
5.5 Delivery inspection
At delivery, inspect the parcel for obvious external damage or tampering before accepting it where reasonably possible. Refuse visibly open, leaking, torn, punctured, or tampered food parcels and contact PurePind support. If the issue is hidden inside the outer parcel, follow the Return & Replacement Policy after delivery.
5.6 Tracking
Where tracking is available, it may be sent by email, SMS, WhatsApp, or shown on the order page through our logistics/technology partners.
5.7 Failed delivery / return to origin
If delivery fails because the address is incorrect, the recipient is repeatedly unavailable, or the parcel is refused without an eligible product/delivery issue, the order may be returned to origin. Any reshipment or refund will be assessed after the parcel returns, taking account of food-safety condition, actual logistics cost, payment status, and applicable consumer law.
5.8 Delayed or lost parcels
If tracking shows an unusual delay or the parcel appears lost, contact sales@purepind.com with your order number. We will coordinate with the logistics provider and provide an appropriate resolution if the shipment is confirmed lost or otherwise qualifies under law/policy.
Customer support: sales@purepind.com