Refund policy
Effective date: 19 August 2026
This Refund Policy applies to purchases made directly from PurePind. Refund eligibility is linked to the Return & Replacement Policy below. Because PurePind sells food products, the integrity and safety of the delivered pack are central to the resolution process.
3.1 When a refund may be approved
- A prepaid order or item is cancelled by PurePind before fulfilment.
- An eligible product is received damaged, leaking, torn, punctured, tampered, unsealed, or with compromised food-safety integrity.
- You receive the wrong product, wrong variant/quantity, or a paid item is missing from the parcel.
- The product is expired on delivery, materially defective, spoiled, infested, unsafe, or otherwise not fit for consumption when the issue is attributable to the product/fulfilment and supported by reasonable evidence.
- The product is materially different from the characteristics or features advertised or agreed at purchase.
- Delivery occurs later than the stated/committed delivery schedule in circumstances where applicable law gives a return/refund right and the delay was not caused by force majeure.
- Any other circumstance where a refund is required under applicable consumer law.
3.2 Non-refundable situations
- Change of mind after successful delivery of an intact food product.
- Dislike of taste, aroma, colour, texture, or personal preference where the product is otherwise safe, compliant, and as described.
- An opened or used product where no defect, spoilage, tampering, misdescription, or other eligible issue exists.
- Damage caused after delivery by improper storage, moisture, infestation, contamination, mishandling, or failure to follow storage instructions.
- A claim that cannot reasonably be verified because essential information is missing; however, we will not demand unnecessary evidence or use evidence requirements to defeat legitimate consumer rights.
3.3 Refund method and timing
Once a refund is approved, PurePind will initiate it within a reasonable period, ordinarily within 5 business days. The time for the amount to appear in your account can vary by bank, UPI app, card issuer, or payment provider. Refunds for online-paid orders are normally sent to the original payment method. For Cash on Delivery orders, we may request a valid UPI ID or bank account details through an appropriate secure process.
3.4 Shipping charges
If the entire order is refunded because of an eligible PurePind/fulfilment fault, applicable delivery charges collected for that order will also be refunded where appropriate. For partial claims, the refund will be limited to the affected item and any directly attributable charge, subject to applicable law and the circumstances of the order.
3.5 Coupons, discounts and loyalty benefits
Refunds are generally based on the net amount actually paid for the affected item after discounts. Promotional codes or benefits may not be reissued if their original terms have expired, unless the cancellation or failure was caused by PurePind and reissue is appropriate.
Do not consume a suspect product
If a pouch is open, leaking, visibly tampered, infested, has an abnormal odour indicating possible spoilage, contains foreign matter, or otherwise appears unsafe, do not consume it. Preserve the pouch, batch details, and remaining contents until our support team advises whether to retain, return, or safely dispose of them.
Customer support: sales@purepind.com